FAQs

HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

– Production Time: We need 1-2 business days to prepare the items, and there may be some delay during the shopping season. Please note that a small quantity of orders may still require 1-3 business days depending on stock availability.

– Shipping Time: Standard Shipping – The shipping is free. Due to the current shopping season, it takes 12-15 business days to be successfully delivered.

At the moment, our shipping cannot delivery to US Military bases. We apologize in advance for this inconvenience. Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be processed the following Monday.

MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us so that we can reach out to the shipping carrier.

I NEED HELP WITH A LATE ORDER

If your order has not arrived after 20 business days, please contact us for timely support.

PAYMENT

What type of payments do you accept?We currently accept the following forms of payment:

– Credit Cards: We accept Visa, American Express, Mastercard, and Discover.

– PayPal: Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit https://www.paypal.com/

WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I’D LIKE TO CANCEL MY ORDER

You can cancel your order within the first 24 hours of making a purchase by contacting our customer support team and requesting an order cancellation via [email protected]. After that time, the order is locked for processing and cannot be canceled.