Shipping Policy

We employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely. Below is our shipping policy. We invite you, as readers, to better understand.

  • Order Successful

After you have successfully placed your order, you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Note: Please confirm your shipping address before paying for it, and making sure to enter the right shipping address is vitally important when placing an order, as well as the contact phone number and email address. Our company cannot be responsible for reshipment if you provided us with an incorrect shipping address.

  • Processing

Usually, we need 1-3 business days to prepare the items, and there may be some delay during the shopping season. We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. Please note that a small quantity of orders may still require 1-3 business days depending on stock availability. When this happens, we will send you an email to notify you, and we hope for your understanding in this matter.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time. Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit an email to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

  • Shipping

We ship via DHL, FedEx, UPS, or USPS. Please allow 10-12 business days for transit before delivery. Please note that days in transit begin on the next business day following shipping confirmation. All delivery times are estimates, and while we do everything in our power to ensure you receive your purchase in a timely manner, we cannot guarantee a specific arrival date. Please keep this in mind if time is critical.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

  • Delivered

Total delivery time = Processing time + Shipping time. According to the feedback, the most packages can be delivered fast and safely.

  • Back Order Policy

We try our best to keep every model and enough colors in stock for our loyal customers. If it happens that a “replica” product is out of stock, we will place it on backorder and email you for backorder approval immediately. We will send you an email asking you whether you want to wait for the bag to be finished at our manufacturer, which takes 15-20 days, exchange it for a different color or model, or receive a refund. Thank you for your understanding.

  • Contact Us

If there is any issue during the shipping time or after receiving the item, please feel free to contact us at: [email protected], and our customer service representatives will offer you a satisfying solution. All delivery times and dates are provided as approximate estimates only and are given from the time of dispatch, and NOT from the order date. Additional delays may occur during the months of September – March due to the high demand and heavy load on postal services. It is your responsibility to ensure your correct contact details that will be send over to the courier company. If we are required to redirect the shipment, any associated costs as may be applicable shall be your responsibility.

 

Refund & Return Policy

RETURN POLICY

  • Our main priority is to make sure all of our customers are 100% satisfied

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7-day Returns Guarantee for each order. Buy with confidence and enjoy a great shopping experience!

  • Returnable Items

Items that can be returned, refunded, or exchanged within 7 days of receiving them must follow the criteria as below:

  1. Faulty items are damaged/broken, or soiled upon arrival.
  2. Items received in the incorrect size/color.

Note: All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return it to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

  • Non-Returnable Items

We will not accept returns in the following conditions:

  1. Items outside the 7-day return timeframe.
  2. Washed, worn, used, or misused items.
  3. Due to the new product has a slight smell.

Note: All returns must be authorized by our Team via the Support Center. If anything is wrong, submit an email to us.

  • Returns Process & Time-Frame

Please carefully follow our return process to minimize any delays. If your item is returnable (see above), please submit a ticket or send a Voicemail/SMS request to us stating your:

  1. Order number.
  2. Product name.
  3. Reason for return.
  4. Photographs clearly demonstrating the item’s flaw.
  • Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning, submit an email request to us at [email protected]

Note: All shipping fees are at the customer’s expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

REFUND POLICY

KickzFever issues refunds to the original form of payment used on an order in the event that your order:

  1. The item(s) was proven to be damaged, defective, or incorrect.
  2. Is canceled by KickzFever.
  3. One or more of your items have sold out since your order was processed.

If you place an order and decide to cancel it for any reason BEFORE we ship it, we will give you your money back. But, once the shoes are shipped, we do not accept cancellations at all.

  • Seized Package

In the situation that custom insurance is not included in your order. If your package gets seized by your country’s customs, we will resend your product for 50% of the original cost, meaning if you bought a $100 pair of products. We would pay $50 towards a new one for you, but you would be responsible for the remaining $50. If you would not like a new product sent to you, then we can refund you 50% of the original amount. If you bought customs insurance, we will reship the seized item once for free.KickzFever will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. However, in some cases, payment gateway issues may result in a longer refund time of 20-30 days. If this is the case, we will send you a notification via email and offer a similar product change option or ask you to wait longer. We hope you understand that the payment gateway problem is force majeure, and we are working to fix it in the future.

  • Can’t find what you’re looking for?

Please contact us at [email protected] for questions related to refunds and returns.